Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Free + Shipping items, Personalized items

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

HOW TO START A RETURN

1. Email our customer service: info@puppiemate.com 
2. Please include the following: 
   *order number, the question you want to solve together with picture of the item
   *a photo of barcode on the plastic bag
3. Get autorization from Customer Service
4. Get coupon or refund
   *Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. 
5. Take your refund/exchange when the package is received.

In case you have any questions, please do not hesitate to get in touch with our customer service: info@puppiemate.com